DISABILITY ETIQUETTE: PROPER INTERACTION WITH PEOPLE WITH DISABILITIES

September 28 – 9AM-11AM

Who is included in the disability community in Illinois and how can non-profit leaders and staff interact most effectively and respectfully with them? Robin Jones, director of the Great Lakes ADA Center, will share practical guidance through this interactive session. Workshop participants will learn about various types of disabilities and methods for ensuring appropriate response to people who may require assistance and/or who may do things differently than you. Tools for incorporating this information into staff and volunteer training will be provided as well.

Who should attend: Front line staff who work in customer service and/or directly with customers, supervisors, and anyone interested in ensuring that programming and services are fully inclusive.