GOODMAN THEATRE PROGRAMS

GREATER TOGETHER CULTURAL ACCESSIBILITY SUMMIT

In recognition of the 25th anniversary of the ADA, Shawn Donnelley and Nora Daley have created Chicago’s first Cultural Accessibility Summit geared towards the leaders of cultural institutions. The summit will empower and motivate top level officials to make their cultural institutions accessible to visitors with disabilities.

ADA 25 FOR 25 CULTURAL ACCESS PROJECT

The Goodman Theatre plans to totally revamp and expand its accessibility program to include offering open-captioning in June 2015 for the Goodman main stage (Albert Theatre); open-captioning for the Owen Theatre will begin with the 2015/2016 season; and touch tours and stage awareness description in September for both Goodman stages. This expansion will begin with the 2015/2016 season, and will continue as ongoing practices of the Goodman Theatre.

CUSTOMER SERVICE OFFERINGS

The Goodman Theatre will also increase customer service offerings for patrons with disabilities to include:

• Curbside assistance for blind/low-vision patrons entering and leaving the theater.

• Assistance after entering the theater: navigating the lobby, finding seat location and restrooms, being handed Playbill.

• Knowledge of services offered in the theater lobby, i.e. concessions, gift store, etc.

• Easier/more appropriate communications with information desk and box office staff as it pertains to ticket selection, general information.

• Intensive staff training on customer service and protocol/procedures for patrons with disabilities.

• Increase staff focused on providing customer service for patrons with disabilities.

• Assign a staff member for curbside assistance.

• Email advance copies of Playbills and other show materials in text format to patrons in advance.

• Make large print Playbills available at the information desk and laminated seating maps available at each entrance of the theaters.

• Post a map of the theaters (Albert and Owen) and seating areas on accessible page of the Goodman’s website.

• Offer patrons the opportunity of a pre-show visit to tour the theatre to become acclimated with the theater and lobby.

• Revamp of the Accessibility page on the Goodman's website.

GENERAL THEATER STUDIES (GTS) PROGRAM

The Goodman Theatre will partner with high schools and organizations to recruit students with disabilities to participate in the General Theater Studies (GTS) program. Each summer, GTS brings 80 students to Goodman for a six-week devised theater immersion that uses oral history, storytelling and ensemble building skills to create an original dramatic work.